About NewGMedia Holding:
NewGMedia isn’t just an organization; it’s a global family. Founded in 2016, our journey has sculpted a pathway for 9 B2C gaming brands, thanks to the creativity and dedication of over 300 professionals hailing from 27 different countries. With our vast portfolio encompassing a B2B solution, an innovative Affiliate Program, and a specialized Recruiting Agency, we’ve cemented our presence as a key player in the iGaming industry.
Join NewGMedia and Experience:
- Prestige: Be part of a multi-award-winning conglomerate.
- Diversity: Collaborate with team members from 27 unique locations.
- Growth: Unbounded career development opportunities.
- Flexibility: Your voice matters, and your ideas can inspire change.
- Global Reach: Engage with markets across Europe, Canada, and Australia.
Skills & Qualifications Required:
Experience & Knowledge:
- Native Arabic speaker
- Excellent verbal and written communication skills
- Exceptional interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Proven analytical and problem-solving skills
- Proficiency with Microsoft Office Suite or related software
- Personal laptop or PC
- Stable electricity and internet connection
- Deliver exceptional customer service for all incoming queries via various contact mediums (calls, live chat, and email) as required
- Report any noticeable trends or patterns during shifts to the relevant departments (e.g., Product/Banking Departments)
- Achieve or surpass monthly KPIs set by management
- Ensure all communications and volumes received during shifts are addressed in the required timeframe and manner
- Maintain the highest quality of communication with customers
- Complete assigned outbound tasks within the set timeframe
- Collaborate with Supervisors to escalate issues and correctly direct queries to other departments when necessary
- Monitor Internal Systems (e.g., Remote Desktop, VPN, Backoffice, Zendesk) and report any malfunctions to the Supervisor
- Accurately record all customer interactions at the account level in Backoffice or project channels
- Strive to enhance and improve the customer experience to ensure customer retention
- Thrive in a vibrant atmosphere filled with ambition, laughter, and mutual respect.
- Enjoy an attractive compensation package.
- Benefit from 20 annual vacation days plus 36 paid sick days.
- Access complimentary online English classes.
- Receive learning compensation post-probation.
- Seize real opportunities for professional growth.
- Work in a bureaucracy-free environment.
- Participate in exciting corporate events.
- Receive professional support for Individual Entrepreneurs.
Become a part of our legacy. Join NewGMedia and redefine the future of iGaming.