Exciting opportunity to join our very well-established and successful CS team.
Customer Support Team Supervisors essentially look after a team of staff ensuring they give good customer service, turn up on time, and generally do their job correctly.

 You play a vital role as the primary point of contact for both staff and customers, providing them with an opportunity to engage and contribute towards the organization’s success actively.



  • 1-year experience in i-gaming / customer service 
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Strong organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Previous leadership experience
  • Responsibilities and Duties
  • Supervisory and leadership skills


Your  daily bases duties:

  • 1-on-1 meetings with CS agents
  •  Adhere to and enforce company policies and guidelines (Enforce disciplinary measures when subordinate employees fail to adhere to company policy)
  •  Handle personnel issues
  •  Report employee behavioral issues, critical customer complaints, and other significant   issues to upper-level management
  •  Participate and assist in feedback/coaching sessions for underperforming CS agents
  •  Ensure that the CS team is constantly updated with any news, procedure updates, and casino terms and conditions updates, and ensure that all processes are understood and followed
  • Assist in monthly evaluations by providing feedback on agents’ performance
  • (provide monthly scores and attendance records for payroll purposes.)
  • Assist in the recruitment process for new hires
  •  Track max chat for new agents and increase the number with time 


What is on Offer:

  • Great Benefits
  • Fast-paced & exciting work environment within an expanding organization
  • Collaborative teams where your ideas are heard & matter
  • Regular compensation reviews
  • Training incentives
  • Ability to work Remotely or in one of the 7 offices across all over Europe (From Latvia to Cyprus)