In this role you will serve as a key member of customer facing department. This role will engage and collaborate with many areas of the business, so continuous focus on business-critical topics is a must.



  • Have proven track record in Customer Support or other departments that are connected to the business
  • Solid experience in planning and executing tasks set up either by the direct manager, or by themselves
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong organizational skills and ability to multitask and prioritize work
  • An independent, analytical and structured way of working
  • Excellent organizational skills and attention to detail.
  • Customer Focus
  • Experience in communication with international staff and ability to identify and communicate areas for improvement
  • Strong ability to view the situation or the conversation from another point of view other than your own



  • Monitoring and managing training modules to ensure that they are updated on a regular basis and in line with compliance protocol (laws and regulations)
  • Create and publish regular knowledge based tests to customer facing departments
  • Continuous focus on business-critical topics
  • Provide intensive training and assessment to monthly newcomers
  • ticket monitoring and reporting for agents that are up to 3 months on the job
  • Ensure monthly evaluations are conducted throughout a calendar month for tenured agents to build monthly evaluation scores
  • Submit evaluation stats by the 10th of the following month or the last business day before the 10th if required by a department
  • Periodically provide feedback on areas of improvement where required/requested
  • Building team or individual statistics to be reported to Customer Support Department
  • Information gathering for one on one or group feedback
  • Regular sessions with the team leaders from each team for updates
  • Prepare insights for monthly meeting/other calls that may be required


What We Will Offer:

  • Full-time job with a flexible schedule
  • A uniquely challenging and fulfilling career
  • Flexible management
  • Attractive salary package+Benefits
  • Paid vacation: 20 working days per year
  • Paid sick leaves: 6 working days without medical list + 30 days with a medical one
  • Up to 80% compensation for learning after the probation period